Below is a list of the most commonly reported damage and the situations when the Buyer Protection Policy is void because minimum buycycle standards were not met.

The shipper is responsible for any damage that occurs as a result of the packing errors or omissions listed below, and such cases will not be covered by the Buyer Protection Policy.

Claims of frame damage - such as but not limited to scratches, dings and dents sustained during shipping - are void if

• You did not wrap the entire frame in dense foam padding or the buycycle delivered shredded cardboard; and
• You did not secure your frame in place to keep it from contacting the other contents of your box or the sides of the box or case itself. Any damages caused by detached wheels or components inside the box, need to be prevented and are automatically void.
• You overloaded the box by adding an extra wheelset or modified the box’s original structure (e.g., cutting, reshaping, or forcing it to close), compromising its integrity.

Claims of rear derailleur or rear derailleur hanger damage are void if

• You kept on the rear wheel, and did not wrap the derailleur with foam wrap
• You removed the rear wheel, but did not remove your rear derailleur from its hanger and wrap it in foam before securing it to the inside of your frame.

Claims of damage to the wheels or by the wheels are void if

• You did not install the buycycle wheel protectors, or manufacturer’s plastic end caps to protect wheel axles, then wrap the entire wheels in padding equivalent in function to a wheel bag; and secure to frame or interior plate.
• You did not ship your disc wheels separately from your bike. Note: Loose items within a box can easily damage the soft foam structures of disc wheels.
• For separate wheel shipments: Your wheels show damages that were caused by items inside the box as they were not protected from getting in contact with the second wheel or other loose items.

Claims of damage to your chainrings are void if

• You did not install a foam block between your chainring(s) and the box or case; or
• You did not install a foam block under your bottom bracket to prevent any direct contact with the rings.
• Your chainring got in direct contact with the bottom of the box.

Claims of damage to your brake/shift levers are void if

• You did not wrap your brake/shift levers and any nearby bike components - such as your top tube in dense foam padding; and
• You did not orient your handlebars so that the brake/shift levers pointed toward the center of the box. Levers should not face toward any of the sides of the box so as not to come in contact with them.

Claims of damage to your handlebars are void if

• Wrap the handlebars and any nearby components, like the top tube, with dense foam padding to prevent scratches, dents, or damage during transit.
• Rotate the handlebars 90 degrees inward from their usual position, so they sit within the width of the box. Handlebars that stick out or aren't turned can press against the sides of the box or even contact the ground if the box is laid flat—leading to serious damage.
• Your handlebars got in direct contact with the side of the box and were not covered with dense foam padding. 

Claims of damage or loss are void if

• You did not ship in a high quality bike box in like new condition

Claims of damage or loss of small parts or accessories sold with your bicycle are void if: 

• You did not place these in a separate small “accessories” box which is placed inside the main shipping box

When you sell or ship with buycycle, you acknowledge that if you do not follow buycycle standard practices, you may forfeit any recovery under the Buyer Protection Policy due to insufficient packing. buycycle reserves the right to adjust your payout price, or return the item at your expense, if you fail to follow our requirements above.